398 Reviews Found
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have.
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Confirmed Service Customer
Prompt and courteous service. Any questions were answered in easy to understand language.
Vincent M.
RUTHERFORD
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Always a great experience! Matt is attentive, helpful, and friendly. He has been taking care of us and our cars for years. Wonderful communication so we always know what to expect before and during repairs/services.
Emily T.
NUTLEY
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Frank's GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Matt was very nice and had the mechanic take care of my oil change appt and 2 recall items right away.
Serafin S.
KEARNY
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
Everything was great, as usual. I messed up my appointment day, and Franks still accommodated me. I am a customer for life!
Victoria R.
GARFIELD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Always a pleasure to go there- everyone is wonderful
Patricia M.
CARLSTADT
Business Response
Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Very quick and easy process with great customer service and communication
Joseph P.
NUTLEY
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Sales Customer
Khalid was extremely professional and efficient
Rey D.
UNION CITY
Business Response
Thank you for taking the time to share your feedback, Rey. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Sales Customer
Great staff from personality to knowledge & the very reason why we go back. They make vehicle buying fun and their camaraderie prompts trust!
Emanuel J.
HILLSIDE
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
The purchase experience at Frank���s was unique for me because the salesman handles every step of the purchasing process. I���m a hard negotiator, so it���s a huge waste of time when salesmen say ���Hold on let me go ask my boss��� ... There���s none of that nonsense at Frank���s. That���s a HUGE deal in my opinion. It also helped that the salesman Khaled Mark (sorry if I butchered the spelling) was super patient, knowledgeable about the cars, and very personable. I was able to find the truck I wanted, at a price that I���m happy with. Overall I���m pleased with my experience there, and I would do business again in the future. Bernie L: 2020 Sierra 2500 HD Denali
Melissa L.
SCOTCH PLAINS
Business Response
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
I followed Khaled from his prior dealership. You "feel" his honesty when working with him. I will refer to him at every opportunity. We looked st other vehicles for this new lease because we wanted a different car after 2 acadia leases..still chose to stay w GMC because Khaled.
Marc R.
NUTLEY
Business Response
Hi, thanks for your praise and kind comments about one of our team members. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Was so fortunate to have Khaled Mark as my salesmen. He was knowledgeable, accommodating, and willing to work with us. Bought the car the same day. I would recommend him highly.
Karen S.
HACKENSACK
Business Response
We set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Khaled was very helpful and guided the process and minimized the time I needed to take out of my day to purchase the car.
James O.
WYCKOFF
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
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Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have.
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Confirmed Service Customer
Wonderful experience at Frank���s. The staff did a great job with the installation of my accessories and were also so friendly and professional both in person and on phone. I look forward to doing more business in the future
Michael C.
WALLINGTON
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
I have never had a problem having my vehicles serviced at Franks. Friendly and helpful with the right answers. LOVE this place!
Charles H.
NEW MILFORD
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
Service guy that dealt with me was very professional.
David M.
NUTLEY
Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!