259 Reviews Found
Confirmed Service Customer
Went in for a recall to reprogram for an air bag issue. The car computer had 30% oil life remaining went I went in. It was reset to 100% when the car was returned but the oil was not changed. Now I have to watch when I’m down to 70% oil life remaining to schedule the oil change and will not have the low oil message appeare on the dash.
Clark H.
RUTHERFORD
Business Response
Good Morning Clark, I was informed that the oil life was inadvertently reset on your 2018 Terrain from 30% back to 100% during a software reprogram. I understand that can be confusing and frustrating so we want to offer you a complementary oil change on your vehicle to be performed at your earliest convenience. Please contact me directly to schedule via email or you can call me at 201-939-7708 extension 295. Thank you. Joseph Pezzolla Vice President Frank's Truck Center, Inc.
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Confirmed Service Customer
Great friendly place! Excellent customer service with everyone you come in contact with.
Christine C.
RUTHERFORD
Business Response
Christine, we sincerely appreciate your feedback. Each employee is a valued member of the Frank's GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
My experience was very good! Friendly and got everything done. Only issue was i got there earlier hoping to wait, as discussed when made appointment. Service person informed me it would a while and offered a drive to work. I took the free ride. Greatly appreciated but if i could have been in and out in a hour, would have been better. All's good. Thanks
Gerald G.
SADDLE BROOK
Business Response
Gerald, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
CONSISTENTLY GOOD WORK, FAIR PRICING AND TREATMENT LIKE YOU'RE IMPORTANT TO THEIR BUSINESS
Mitchell C.
CEDAR GROVE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Franks took me in right away and in an hour I was on my way home. As usual Robert and Matt are alway polite and helpful. My only problem is that they are not open on Saturday so I have to take time off from work to get necessary work done.
Randall A.
RUTHERFORD
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Frank's GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
Thank you for getting my car in for service on time. Great staff : John, Nelson and Rick. Treated like family. This is my 4th GMC Yukon. Going to Franks since 2008. Great service. See you next time.
Valued S.
RUTHERFORD
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
The customer service and the no pressure approach was great. My husband and felt comfortable through the whole process of the sales process However In the middle of a situation where the salesman made an error in under payment the wrong amount and submitted the loan check. One of the managers asked that I do refinance through my credit union after speaking them. Otherwise my MVC paperwork cannot be processed. Although this isn’t my problem since I have a blank check, I called and verified the information. At the end, the credit union said nothing can be done since the loan was closed. The fact my loan is brand new I don’t qualify to do a refinance. I emailed the general manager and the other manager waiting to see if they will process the mvc paperwork or give the car bank.
Maria O.
NUTLEY
Business Response
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
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Business Response
Chris, we sincerely appreciate your feedback. Each employee is a valued member of the Frank's GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Jason, we sincerely appreciate your feedback. Each employee is a valued member of the Frank's GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Glad you had a great experience!
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
When i walked in service adviser got me a ride home within 5 min. Great service
Justine S.
NORTH ARLINGTON
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Vincent , we sincerely appreciate your feedback. Each employee is a valued member of the Frank's GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Sales Customer
Our experience at Frank's GMC was awesome; friendly atmosphere, salesman that are knowledgeable about the trucks/vehicles they sell and salesmen who are willing to go the distance for their customers. We were not pressured to purchase any vehicle but was told to go home, think about all what was presented to us and in the morning give Frank's GMC a call letting them know our decision. We are now part of Frank's GMC "family".
Cheryl M.
NUTLEY
Business Response
Thank you for taking the time to share your feedback, Cheryl. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
As usual the service was great!!! Dropped my car off and receive it next day as promised.
Annatte B.
IRVINGTON
Business Response
Annatte, we sincerely appreciate your feedback. Each employee is a valued member of the Frank's GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Matt and Robert are professional and efficient.
Claire H.
NORTH ARLINGTON
Business Response
Claire, we sincerely appreciate your feedback. Each employee is a valued member of the Frank's GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Sales Customer
Great customer service. Great price. Have told everyone about this dealership!!!!
Gregory G.
DUMONT
Business Response
Gregory - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Service Customer
service adviser was nice and helpful.
Justine S.
NORTH ARLINGTON
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!