Customer Reviews

completed what needed to be done in a timely fashion explained in detail what was done and any issues or concerns

Very easy to work with, very friendly staff. Mark Hanley did an outstanding job.

na

I went to 4 other dealership to buy the same pickup truck. They all let me walk out for different reasons(Price, options,just no interest in selling me a car).They made sure that I did not leave.

Everything taken care of as usual in a timely manner.

Very professional and helpful,Matt is the best!

Yul & Mitch were great! Took the time to explain everything. Yul was patient as we decided on a car.

Good

Awesome great people!!

Marc G is very helpful and worked hard.to get me.my new.lease.

Franks dealership is far better than any I’ve ever gone to for service friendliness and fair prices they always do what ever it takes to make the customer satisfied. Especially working with robert

Matt is always very nice and accommodating

Good service

Satisfied. Everything done in a timely manner.

It was great you really really went the extra extra mile. Thank You

The transaction was drama free. The salesperson Mark Hanley was knowledgeable in the options of the truck.

Jean was our initial point of contact and he made the entire experience at Franks GMC a wonderful one. He was extremely professional and really took good care of us. He really is an asset to your organization. Mitch was also very nice and made us feel very comfortable.

Excellent job, repaired as required

My 1 experience or attempt to get my USB port fixed was not satisfactory. #1 service guy ordered the part and said I'm sorry but it wont be in till the next week. But 1 month later with no phone call or email I had to call the service department and ask what is going on with my USB part that was ordered. They checked inventory and said the package came in. Let me remind you I had to call month later and check on the part instead of them calling me. #2 I turned in my truck to service to hopefully get the USB fixed but that was far from what happened. The wrong part was ordered. So I had to wait 1 more week for the part to come in and reschedule another appointment. I then turned my truck in again at that next appointment and was called couple hours later that the truck was ready. I got a phone call approximately 10 minutes later while I was half way to the dealer that they forgot to order a wire for the part or the wire was missing. Let me remind you that's the second time they got the part order wrong. They got the wire same day thankfully and truck was ready at the end of the day to be picked up but it was inconvenient for me to pick it up so I went next day to be picked up. When i went that next day to pick up the truck i tested the port to make sure everything was ok. Well nothing was ok and it was as if nothing was touched in my opinion because the same exact symptoms were happening. My question is why couldn't the USB port be tested before I had to waste my time to attempt to pick up the truck? The dealer manager got involved and said to take the truck (I had plans for that weekend specifically for the use of the bed of my pickup) for the weekend and just return it on Monday. Monday afternoon I drove to the dealer to drop off the truck and the service guy tested the USB port and was shocked that the port wasnt working. Again why didn't he just test it in the first place before calling me telling me its ready? So he said he will order another assembly for the USB port and scheduled an appointment the next Monday for the truck to be fixed. #3 I dropped off the truck and was told it should be ready next day. I got a phone call next day saying the part cannot be fixed and there is no solution at this time due to some "bulliten" saying that gm is aware of this problem and is seeking a solution. Why didnt the service guy or dealer know of this "bulletin" if GM knew of this problem in the first place? But after leaving a bad review after the second attempt the service guy did start having noticeably more knowledge of the issue with my truck. And while I was having this experience I was provided with a a vehicle that the dealer loaned to me while my truck was taken from them so that was nice. I love the truck but staff should be more knowledgeable of the trucks they sell and fix and of "bulletins" that are being posted so this experience wouldn't happen.

It’s always a pleasure going to Franks, everyone is always friendly & polite.