Customer Reviews

Going there is fun

Just good service - every time

Outstanding service, courteous and efficient staff.

I currently have the 2019 GMC Acadia denali with only 3,800 . After 2 months of purchase I started to hear a soft screeching sound upon gently applying the brakes. Initially it was believed it had to do with the car being new and with more use it would go away. As time went by (6 months) the sound became louder and louder. I brought it in for the initial service and was told that this had to do with our "rainy season". I explained that I never had this issue in my prior Acadia and that something needs to be done because that noise is unacceptable for a brand new vehicle that is actually under mileage. It should not sound like I'm in need of brakes and it's a nuisance. I still have another 30 moths with this vehicle. When I picked up my car from service NOTHING was done to correct the problem. I also had a checklist of all the things that were done to my car with green checks yet my wiper blade is broken and wasn't replaced at all. I want to say I got an oil change and tire rotation at best. I am very disappointed mainly because I don't understand how this problem couldn't be resolved and I'm still driving a brand new vehicle that screeches apparently because of rain. I also have to now take my car elsewhere to have the wiper replaced because I rather not take my car back. As I mentioned this is my second Acadia. The first one was purchased at another dealership. I never had any problems with my car or service.

My experience was great, I will recommend to anybody and, I will give five star to everybody in the dealership...thanks great job.

everything was perfect as usual

Easy to deal with Mark Hanley was excellent.

I didn’t get service on 6/11 just picked up my plates but as always excellent experience

everything was great

Always helpful. Unlike other dealerships, they do not try to upsell work not needed. Great bunch of guys.

Amazing! Frank’s really cares about their customers. I’ve been to dealership after dealership where I am treated like I am stupid or “too young” to catch onto their lies or tricks. I left feeling confident I made the right choice picking Franks and I will definitely be a long term customer.

was going through a difficult situation due to a factory defect. repurchase lease agreement. Franks stepped in and saved the day. in addition they went above and beyond to facilitate the buy back. and bottom line, no one can beat their prices!

Matt is always helpful and efficient! He was able to get my vehicle serviced on my day off and it was ready by noon that same day! Love the service at Franks GMC!

Great experience working with my sales rep, Yul Levy.

completed what needed to be done in a timely fashion explained in detail what was done and any issues or concerns

Very easy to work with, very friendly staff. Mark Hanley did an outstanding job.

na

I went to 4 other dealership to buy the same pickup truck. They all let me walk out for different reasons(Price, options,just no interest in selling me a car).They made sure that I did not leave.

Everything taken care of as usual in a timely manner.

Very professional and helpful,Matt is the best!