322 Reviews Found
Business Response
Hello, we're happy to hear you had such a positive experience with our team!
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Confirmed Service Customer
I came to pick up a set of floor mats and person behind the counter told me that I had to go around the back entrance. It was only after the Salesman Jean came and told her I was a customer and then she got my order. I am not sure why this happened.
Coram R.
ORANGE
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
INCREDIBLY FRIENDLY SERVICE. ALWAYS KNOW WHAT'S GOING ON. ALWAYS FAIR PRICING.
Mitchell C.
CEDAR GROVE
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
It was my first visit and everyone that I came in contact with during my visit was very professional.The Service Department was very knowledgeable and patient in answering my questions. When my car had been completed, i felt that this is the place for me to take my car to have servicing done in the future.
Janet T.
BELEVILLE
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
Khaled was great, he worked very efficiently, was extremely personable and delivered on everything he presented to us. This is my 2nd GMC from Franks and I look forward to continued business with both Franks and Khaled. Glad to see Mitch is still there he also was helpful, he stopped by to say hi and thanked us for the business. Great experience with GMC and the team. Kudos to Khaled he is a credit to the dealership.
Peter O.
NUTLEY
Business Response
Peter, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Mark was great and made the transition from my Jeep to GMC really smooth. My new truck is beautiful and drives great. Love it!
Racine L.
WOOD RIDGE
Business Response
Racine, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
It was a great experience. I felt at ease the whole time. Did not have to worry about being lied to or taken advantage off. Khaled was was very honest, informative & professional.
Raymond V.
NUTLEY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Friendly staff., vehicle ready when promised.
Mark G.
LYNDHURST
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
Amelia thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Sales Customer
they were able to correct the damage that was done when the car i ordered was delivered in the wrong color and it was not the fault of the dealer
Dominick L.
KEARNY
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I have never had a problem with the service team at Frank's. They are always helpful and eager to find solutions to the problem. Great team.
Catherine H.
NEW MILFORD
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
As always great staff in service and sales. I've been a customer for many year and have never been disappointed. Thank you
Pamela R.
LITTLE FERRY
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
It was a wonderful experience everyone on was helping. Offed my coffee and was helpful because I had my grand daughter with me. I hurt my back at work and Jean came out to help me with my her.
Wendy C.
KEARNY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
The 4 starts is only because other places give you car back clean, while at Frank’s they give your card as they found.
Peter S.
KEARNY
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
Very friendly, knowledgeable and easy to deal with
Gerald K.
NEW MILFORD
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
It is always a pleasure when my car is serviced. It is completed ina timely fashion ,a comfortable waiting room,friendly employees and helpful service managers.
Meredith S.
CLIFTON
Business Response
Wow, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
It was a pleasure purchasing my new truck from Frank's, everyone was friendly and the salesman was very knowledgeable and addressed all my questions. A great experience!
Alexander S.
HAMPTON BAYS
Business Response
Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
one of the best experiences i ever had buying a new truck...it was done very in a professional manner and was done right.
Brian G.
SECAUCUS
Business Response
Thank you for sharing your thoughts and feedback with us. If you have any further questions, please give us a call. We're always happy to help!