436 Reviews Found
Confirmed Service Customer
Acadia is now in service dept for second time...SiriusXM working about 40 percent of time, I am disappointed that in first two weeks of ownership the vehicle has been out of service twice for this issue. Service dept doing the best it can, GMC needs to fix these issues before the vehicle goes out to be sold.
Jeffrey V.
HACKENSACK
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
Called for service appointment for low air pressure right rear tire on Monday, got appointment for 8AM next day. Tire Repaired , in and out 45 minutes.
Patrick G.
CARLSTADT
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Frank'S GMC and we hope to see you again soon!
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Confirmed Service Customer
Tony was a very exceptional adviser and was able to answer all of my questions about my GMC Terrain. Love it at Frank���s GMC
Ricardo D.
NEWARK
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
Took care of the problem quickly and kept me informed
Anthony G.
WALLINGTON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
always professional, polite, and courteous !
Brianna H.
LYNDHURST
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We really appreciate your feedback.
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Confirmed Sales Customer
From start to finish, every contact with the dealership was relaxed and truthful in every regard. Communication throughout the configuring, ordering, financing, and ultimately delivery of my new truck, was 100% perfect. I am truly a satisfied customer.
Harold T.
NORTH BERGEN
Business Response
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
It is always an easy and painless process working with Frank's GMC. Mark Hanley is wonderful to work with every time.
Joseph S.
LYNDHURST
Business Response
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We really appreciate your feedback.
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Confirmed Sales Customer
Relaxed, no pressure sales experience,. everything was handled quickly and comfortably..All questions were answered honestly,and efficiently.
Jeffrey V.
HACKENSACK
Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Sales Customer
Just so simple and friendly and no bs. 2nd lease from jean and Sam. They will see me again.
Andrew M.
RAMSEY
Business Response
Thank you for choosing Frank'S GMC as your first choice for all your automotive needs! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
This is my 2nd time leasing from Frank's and I will definitely be back for a 3rd!
Melissa R.
HASBROUCK HEIGHTS
Business Response
Hi there, thank you so much for your positive comments about Frank'S GMC!
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Confirmed Sales Customer
Great team, great place, no pressure sales, helpful and available always
John G.
ELMWOOD PARK
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
I am very disappointed with my new 2020 Terrain, it had a vibration in rear from the day I picked it up. The first service visit the rear tires were balanced. I returned it back because the problem was not fixed. They did not take the car back and told me that it may have flat spots on the tires from sitting and if I drive it a couple of thousand miles it should go away. (if this was the case I should have gotten new tires). After driving an additional two weeks and getting more and more aggravated that the problem was not getting better I returned again for service. The second visit determined the vibration was felt during acceleration and advised to follow PIP 5771A (case 9-6442481271) fix is new axle shafts. I hope to get a call soon to have this problem fixed to retain my confidence that GMC produces good product and also for me to consider them for future purchase.
Clark H.
E RUTHERFORD
Business Response
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you!
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Confirmed Sales Customer
Sales rep made us feel secure in our choice because he didn't rush us, there wasn���t pressure and he was very pleasant.
George V.
LYNDHURST
Business Response
Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Tony and his service team are great!!! Thanks so much for making things so easy
Dru H.
KEARNY
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everything is always so easy and friendly at Frank���s!
Victoria R.
GARFIELD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
It was a great response from their team, fast and reliable service.
Oscar L.
LYNDHURST
Business Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!