Donald, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Frank's GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
Anthony, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Frank's GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Jean was our initial point of contact and he made the entire experience at Franks GMC a wonderful one. He was extremely professional and really took good care of us. He really is an asset to your organization. Mitch was also very nice and made us feel very comfortable.
My 1 experience or attempt to get my USB port fixed was not satisfactory. #1 service guy ordered the part and said I'm sorry but it wont be in till the next week. But 1 month later with no phone call or email I had to call the service department and ask what is going on with my USB part that was ordered. They checked inventory and said the package came in. Let me remind you I had to call month later and check on the part instead of them calling me. #2 I turned in my truck to service to hopefully get the USB fixed but that was far from what happened. The wrong part was ordered. So I had to wait 1 more week for the part to come in and reschedule another appointment. I then turned my truck in again at that next appointment and was called couple hours later that the truck was ready. I got a phone call approximately 10 minutes later while I was half way to the dealer that they forgot to order a wire for the part or the wire was missing. Let me remind you that's the second time they got the part order wrong. They got the wire same day thankfully and truck was ready at the end of the day to be picked up but it was inconvenient for me to pick it up so I went next day to be picked up. When i went that next day to pick up the truck i tested the port to make sure everything was ok. Well nothing was ok and it was as if nothing was touched in my opinion because the same exact symptoms were happening. My question is why couldn't the USB port be tested before I had to waste my time to attempt to pick up the truck? The dealer manager got involved and said to take the truck (I had plans for that weekend specifically for the use of the bed of my pickup) for the weekend and just return it on Monday. Monday afternoon I drove to the dealer to drop off the truck and the service guy tested the USB port and was shocked that the port wasnt working. Again why didn't he just test it in the first place before calling me telling me its ready? So he said he will order another assembly for the USB port and scheduled an appointment the next Monday for the truck to be fixed. #3 I dropped off the truck and was told it should be ready next day. I got a phone call next day saying the part cannot be fixed and there is no solution at this time due to some "bulliten" saying that gm is aware of this problem and is seeking a solution. Why didnt the service guy or dealer know of this "bulletin" if GM knew of this problem in the first place? But after leaving a bad review after the second attempt the service guy did start having noticeably more knowledge of the issue with my truck. And while I was having this experience I was provided with a a vehicle that the dealer loaned to me while my truck was taken from them so that was nice. I love the truck but staff should be more knowledgeable of the trucks they sell and fix and of "bulletins" that are being posted so this experience wouldn't happen.