Customer Reviews

Mark was great, the truck was spotless when delivered and my experience overall was good.

Great dealership

Very friendly kind and courteous

Mark is extremely professional He is awesome!! Thanks sincerely

Not sure why I had to pay over $130.00 for a new battery that's not 3 years old. What happened to the 5 year battery? What happened to pro rated? This vehicle is ready to be turned back in November 1st. I'm leasing it and looking to lease another vehicle. This is a sour taste if your batteries can't last. I feel that the dealer could have just put in a new battery and made their money back when they sell the car

Great place great service

really good service

Professional and a good experience. In and out quickly

First time using a dealership for a service. Took a little longer than expected

courteous - reliable - listens to their customers

wonderful experience as always

Love all the personnel in the dealership. They went outside the box..and truly made me feel like family! Definitely team effort!

Besides the GMC brand, there was never a thought of going anywhere else. I always know that I and my vehicle will always be respected.

Convenient and very professional

I simply can not say enough good things about Frank's! I felt good from the moment I walked in 18 months ago looking to lease a vehicle. I first spoke with a supervisor, Sam Booth and he then put me in the very good hands of my salesman, Jean Guzman. They took the time to listen to me and work with me for a very good deal that worked for me and even exceeded my expectations! The service department is equally excellent! Matt worked with me to find a date and time that was convenient to my schedule, offered drop off services if I needed a ride and fully explained the services needed regarding my recall. Upon arrival the morning of my appointment, I was met with cheerful "Good Mornings". Matt again reviewed what needed to be done and how long the expected wait was. I chose to wait in the very comfortable waiting area and enjoyed free beverages. Several employees who passed through the waiting area took the time to say good morning and asked if I needed anything to drink. Matt came to the waiting area about 15 minutes into my wait and explained the outcome of the recall service check, that my vehicle was one that needed the Air Bag service, reviewed what they were going to do and my vehicle was completed about 10 minutes before the time it was promised by. I am very pleased with Frank's, the folks are warm and wonderful people and I have and will continue to recommend them to all of my family and friends and co-workers!

Great service always Knowledgeable friendly!!!

My experience was good! My salesman was great!

Routine svc visit,ie:oil/filter chn,tire rotation & reset tps,re-learn in-car cmptr.Requested that engine & cabin air filters be chkd & replcd if rqd (yes,they were rplcd).All done in abt 90 min;was provided with hard copy of the 21pt multi chk,everything good. Very happy with svc visit;have appt next wk for svc on our other Chev. Both cars purchased @ & svc'd @ Frank's!

I was having an issue with my car battery and they were able to fit my car in and take care of replacing the battery for me

I had a 1pm appointment for an oil change but, got there just before noon. The advisor I was working with initially said the service dept goes on lunch at noon so they wouldn't get to my car until 1pm. I was fine with the wait as I knew I was early. However, a few minutes later he called me over to say someone in the service dept agreed to take my car early and would complete the service immediately. A very nice gesture on their part, very customer focused.