I currently have the 2019 GMC Acadia denali with only 3,800 . After 2 months of purchase I started to hear a soft screeching sound upon gently applying the brakes. Initially it was believed it had to do with the car being new and with more use it would go away. As time went by (6 months) the sound became louder and louder. I brought it in for the initial service and was told that this had to do with our "rainy season". I explained that I never had this issue in my prior Acadia and that something needs to be done because that noise is unacceptable for a brand new vehicle that is actually under mileage. It should not sound like I'm in need of brakes and it's a nuisance. I still have another 30 moths with this vehicle. When I picked up my car from service NOTHING was done to correct the problem. I also had a checklist of all the things that were done to my car with green checks yet my wiper blade is broken and wasn't replaced at all. I want to say I got an oil change and tire rotation at best. I am very disappointed mainly because I don't understand how this problem couldn't be resolved and I'm still driving a brand new vehicle that screeches apparently because of rain. I also have to now take my car elsewhere to have the wiper replaced because I rather not take my car back. As I mentioned this is my second Acadia. The first one was purchased at another dealership. I never had any problems with my car or service.
It is great to hear that our staff at Frank's GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Amazing! Frank’s really cares about their customers. I’ve been to dealership after dealership where I am treated like I am stupid or “too young” to catch onto their lies or tricks. I left feeling confident I made the right choice picking Franks and I will definitely be a long term customer.
was going through a difficult situation due to a factory defect. repurchase lease agreement. Franks stepped in and saved the day. in addition they went above and beyond to facilitate the buy back. and bottom line, no one can beat their prices!
Donald, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Frank's GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!